Jobs at United Way

Join Our Team!

United Way of Franklin County is seeking a Donor and Volunteer Engagement Officer - a critical contributor to the United Way Team! Details on the job position and how to apply are below.

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Donor and Volunteer Engagement Officer

The Position:

The Donor and Volunteer Engagement Officer of United Way of Franklin County works with supervision and support from the Executive Director to assist in meeting the mission and goals of United Way of Franklin County by developing strong donor and volunteer relationships and ensuring that donor and volunteer information is up to date and relevant.

Core Competencies:

  • Professional attitude and appearance

  • Guest care focus: Anyone who enters the doors of UWFC is a guest: volunteers, donors, community members and fellow employees are all treated equally and go before the needs of the individual

  • Progressive thinking, with understanding of philanthropic trends and best practices in Donor centered fund raising 

  • Ability to work as part of a team; building effective, collaborative relationships to advance business outcomes

  • Ability to generate excitement and energy around United Way of Franklin County’s mission and activities, encouraging others to provide financial support

  • Comprehension and appreciation of metrics and performance indicators used to measure progress

  • Successful public speaking and training/facilitation experience

  • Commitment to maintain confidentiality in all appropriate matters

  • The United Way professional is a steward of the United Way brand, growing and protecting the reputation and results of the organization


  • Competency with computer systems, including donation tracking software, Microsoft Suite and web-based tools sufficient to access and update donor information and communications for United Way of Franklin County

  • Relates positively with guests and team of United Way and can draw upon knowledge of relationships and community to advance opportunities for donor engagement

  • Flexibility to handle hectic times during peak campaign activities and other programming efforts

  • Well organized, self-motivated, efficient and detail oriented

  • Willing to participate with and lead efforts at events and day to day, to encourage giving and volunteerism

  • Bachelor’s degree or comparable balance of education and experience required, bi-lingual preferred



1. Relationships

  • Identifies, cultivates, and solicits prospective business and donor partners.

  • Builds strong donor and corporate relationships, identifies and cultivates new partnerships; and supports other related projects. This position will support all United Way development and community engagement.

  • Leads special efforts of engagement including coordination of donor and volunteer centric events and activities.

  • Recruits, connects and coordinates with volunteers.

  • Solves problems and assists decision making to support donors and volunteers, their varied interests and goals, and to reach target results for the organization.

  • Utilizes internal data systems to ensure integrity of information and records.

  • Provides regular reporting and communications to support campaign and giving efforts, as well as the volunteers that assist with those efforts.

  • Assists development and growth of the United Way of Franklin County Giving and Community Programs.

  • Works to encourage and support leadership and affinity giving efforts.


2. Planning

  • Supports and develops relationships to meet donor and volunteer needs and interests while advancing the goals and objectives of United Way of Franklin County.

  • Works in conjunction with staff team to develop sound, relatable products that support the mission of the organization.

  • Promotes a culture of donor-centered fundraising within the organization at Staff, Board, and Volunteer levels.

  • Understands and can articulate United Way of Franklin County programming and community impact initiatives and activities.

  • Ensures accuracy and integrity of donor and volunteer data, working within United Way of F.C. structure and parameters.

  • Evaluates, analyzes, monitors and reports upon giving and volunteering accomplishments—works with team to modify objectives, provide accountability, and maintain accurate records.

Position Details:

Position is salaried, working approximately 40 hours per week, with flexibility to work more hours as necessary to meet demands. Some early morning, evening, and weekend meetings or events will be required. Benefits include health insurance, retirement plan, and paid time off. 

How to Apply:

Please submit resume and cover letter to Amy Hicks at United Way of Franklin County is an equal opportunity employer and encourages candidates from all backgrounds to apply.